ITSM Assurance

PM Solutions Australia provides IT service management assurance services, based on the AXELOS owned ITIL® framework, widely recognised as the industry standard and best practice for IT service management. 

Our ITSM assurance services utilise AXELOS approved ITIL® methods, focusing on providing independent assurance and comprehensive evaluation reporting, across four key design areas and applying nine principal navigators to those design areas for IT service management.  The output is a simple assurance evaluation of the current state of an organisation’s service management maturity, with recommendations to uplift maturity or improve the current service management practices.

 

How does ITSM assurance benefit organisations?

ITSM assurance (via ITIL®) provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organisational environments. Our ITSM assurance reviews cover the entire service lifecycle from the identification of requirements from the business and then IT, to designing and embedding a solution and to maintaining the new service through continuous review and improvement. Successfully adopting ITIL® can assist organisations improve services by providing ways of helping it manage business risk and service disruption or failure, whilst improving and developing positive relationships with their customers by delivering efficient services that meet their needs, establishing cost-effective systems for managing demand for services, and importantly, supporting business change whilst maintaining a stable service environments.

What is the focus of ITSM assurance?

1
Applying global best practice for ITSM

We apply AXELOS approved ITIL® methods and tools, focusing on providing independent assurance and comprehensive evaluation reporting, across four key design areas and applying nine principal navigators to those design areas.  The output is a simple assurance evaluation of the current state of an organisation’s service management maturity, with recommendations to uplift maturity or improve the current service management practices.

2
Assuring the correct application ITSM principles

We apply a common set of ITIL® principles when providing assurance services to IT Service Management models and operations,  which include:

  1. Value focus – service outputs and outcomes
  2. Design experience – context for consumption of services
  3. Current state – current activities that will be supported
  4. Holistic approach – consideration of value chain for services
  5. Iterative progression – minimal viable services
  6. Services evaluation – customer insight on services value
  7. Transparency – continual improvement processes
  8. Collaboration stakeholder services interaction
  9. Simplicity – outward/ inward communication of services
3
Assuring the application Consistent ITSM elements

Based on AXELOS ITIL® methodology, we look at key service elements when undertaking assurance services for existing or new IT Service Management models, providing business, information and technology owners with the confidence that their models and operations are evaluated against global best practices.  These key evaluation elements include:

  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation

More Services

Assurance Partnering

We are one of Australia’s and New Zealand’s leading, progressive and specialised assurance organisations, and it’s why we partner with some of the largest government and non-government organisations, providing realistic and common-sense assurance services. We consistently provide business owners with the piece-of-mind that their programs and projects are on track and provide solutions to pre-emptively realign projects and programs from unexpected difficulties and challenges.

Learn more

Gateway Reviews

We are specialist in Gateway™ Reviews, having delivered over 450 Gateway™ reviews since 2006. Our Gateway™ reviews are conducted and aligned to the UK Office of Government and Commerce (OGC) developed Gateway™ methods and framework, ensuring that our Gateway™ review leaders and team members, deliver assurance under the world’s leading assurance method. We have a team of dedicated, and highly experienced, qualified reviewers, delivering coordinated, well governed and industry best practice Gateway™ reviews.

Learn more

Health Checks

A Health Check review is a snapshot of the status of a program, or a single project, in order to identify what is going well and what areas need improvement or could benefits from remedial actions. Commonly conducted over 3-5 days. The sole purpose of a Health Check is to gain a 100% independent assessment of how well the program or project is performing in accordance with its objectives, and how well it adheres to organisational processes, policies or standards. A pro-active Health Check ensures the project begins and runs as efficiently as possible, whilst a reactive Health Check can set an over-budget or late project back-on-track.

Learn more

Looking for more information on our ITSM assurance services?

Find out how PM Solutions Australia can improve your IT Service Management – keeping customers happy while improving the management of technology services.