Digital Drivers Licence Rollout

  • Gateway Reviews
  • Government
  • Transport & Roads

The NSW Digital Drivers Licence project aims to deliver a digital driver’s licence to provide proof of authority to drive and proof of identity through an app embedded in the Service NSW mobile app. Potential DDL “holders” include up to 6.5M NSW citizens and “checkers” include NSW Police, government agencies, clubs, pubs, Australia Post and banks. More groups will follow. The project has high visibility in government and with citizens, with significant take-up expected. PM Solutions was engaged to lead the delivery of a Health Check aligned to the NSW Gateway Review process.


May 2019


1 month



  • Assess project progress against the approved project schedule
  • Assessment of the governance structure of the project to support agile delivery
  • Assurance of the change management plan to ensure the correct level of communication, training and community engagement
  • Readiness assessment of change management activity for a full state rollout
  • Assurance of the handover plans and approach
  • Security assurance and standards alignment
  • Readiness assessment for a state-wide rollout
  • Assurance of governance controls


  • Gateway Health Check Review

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